Terms of Service

Effective June 12, 2026

Please read this part even if you skip the rest: Safe or Scam? uses artificial intelligence, and AI can be wrong. Our verdicts are a strong second opinion, not a guarantee. Never treat a "safe" verdict as permission to send money, share personal information, or click a link you were already unsure about. When in doubt, call the company at a phone number you already trust, not one from the message.

1. What the service is

Safe or Scam? gives your family an email address. When a family member forwards a suspicious email, text message screenshot, photo of a letter, or voicemail recording to that address, we analyze it with AI and reply with a verdict: scam, safe, or unsure, along with a plain-English explanation and a suggested next step. The account owner also receives a weekly digest summarizing the family's activity. By using the service, you agree to these terms.

2. What the service is not

It is not financial, legal, or professional advice, and it is not a fraud-prevention guarantee.
It does not block scams from arriving. It evaluates what you choose to forward.
It is not 100% accurate. It can mark a scam "safe" or a legitimate message "scam." The final decision to act on any message is always yours.

3. Reservations

During our pre-launch period, you may reserve a spot for $1. The reservation is fully refundable at any time before launch: email hello@safeorscam.app and we will refund it, no questions asked. A reservation is not a subscription; no recurring charge begins until we launch and you confirm your plan.

4. Subscription, billing, and the guarantee

The Family plan costs $19 per month and covers your household: parents, you, and your siblings.
Billing is handled by Stripe and renews monthly until you cancel.
Cancel anytime through the billing portal link in any digest email, or by emailing us. Cancellation stops future charges; you keep service through the period you already paid for.
30-day money-back guarantee: if you are unhappy for any reason in your first 30 days, email us and we will refund your first month in full.
If we ever change the price, we will email you at least 30 days before it affects you.

5. Fair use

The service is for your family's personal use. To keep it affordable for everyone, we may apply reasonable volume limits (far above what any household actually sends) and may suspend accounts that use automation, resell access, or send abusive content. If a limit ever affects you, we will tell you rather than silently degrade the service.

6. Your privacy

How we handle forwarded messages and family information is covered in our Privacy Policy, including our 30-day deletion of forwarded content and our commitment to never train AI models on your family's data.

7. Limits on our liability

This is the part our lawyer would write in capital letters, so here it is plainly: to the maximum extent the law allows, Safe or Scam? is not liable for losses that result from acting or not acting on a verdict, including money lost to a scam, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We provide the service "as is." Some states do not allow certain liability limits, so parts of this section may not apply to you.

8. Ending or changing the service

You can stop using the service anytime (Section 4). We may suspend or end accounts that violate Section 5. If we ever discontinue the service entirely, we will give subscribers at least 30 days notice and refund any unused time.

9. Changes to these terms

If we make a meaningful change, we will email the account owner before it takes effect and update the date at the top of this page. Continuing to use the service after that means you accept the change.

10. Governing law

These terms are governed by the laws of the State of Wisconsin, USA. Any dispute will be handled in the state or federal courts located in Wisconsin.

11. Contact

Questions, refunds, cancellations, anything at all: hello@safeorscam.app.